Question 1

Which regions do you serve?

Accepted Answer

We supply across North Bengal, Sikkim, Assam and the North-East, and dispatch pan-India through reliable logistics partners.

Question 2

Do you provide bulk / institutional pricing?

Accepted Answer

Yes. Government departments, universities and industries can request institutional quotations by contacting our sales team or using the Request a Quote form.

Question 3

Are all products supplied with a Certificate of Analysis?

Accepted Answer

Analytical chemicals, culture media and pharma reference standards are supplied with the manufacturer's CoA. Batch documents can be requested with each order.

Question 4

Do you accept purchase orders from government tenders?

Accepted Answer

Yes. We are empanelled with several state and central government departments and regularly participate in tenders. Share tender specifications for a competitive response.

Question 5

What are the standard delivery timelines?

Accepted Answer

Stocked items typically ship within 24–48 hours. Indent items are quoted with delivery timelines at the time of order confirmation.

Question 6

Do you provide instrument installation and after-sales support?

Accepted Answer

Yes. Instrument categories include installation, demonstration and warranty support directly by our team or the OEM's authorised service network.

Frequently asked questions